Frequently Asked Questions

What if I have a change of address?
If you have an address change, please submit it in writing to the SIU Athletics Ticket Office. Changes can only be made by the person(s) named on the account. Be sure to include your name both the new and old address, phone numbers, and email addresses. You may also change your address online using your SIU Athletics account manager.

Who needs a ticket for admission into a game?
For Men's Basketball everyone must have a ticket, regardless of age. For all other events those 2 and under will be allowed in for free.

When will my season tickets be mailed out?
Season tickets will be mailed approximately 2 to 3 weeks prior to the start of the season. Single game tickets will be mailed no later than 7 days prior to the game.

I bought individual tickets to an SIU Athletic event and I'm waiting for them to be mailed to me. When should I expect them?
Tickets are typically mailed out 7-10 days prior to that particular event. If tickets are not ordered within that 7-10 day time frame, the tickets will be held in the office for "will-call". If you have ordered tickets for more than one event at the same time, you may not receive the tickets for both events at the same time in the mail. Typically, each event has its own separate mailing. If you have any concerns regarding your order, contact the SIU Ticket Office at 877-725-8547or 618-453-2000.

What credit cards may I use to pay for my tickets?
Visa, MasterCard, Discover and American Express are accepted for internet, phone, and window ticket transactions.

Why are there processing fees for purchasing tickets?
Fees that patrons pay when purchasing season or single game tickets are used to assist the Athletics Department in the processing of ticket orders and online services. Fees help defray the cost of ticket delivery, online processing, credit card processing, phone charges, and printing. Currently the Athletics Department tries to cover approximately 50% of these costs through per-ticket fees and order charges.

What happens if my tickets are lost, stolen, forgotten or destroyed?
If your tickets are lost, forgotten or destroyed, the Season Ticket Holder whose name is on account may request duplicate tickets for free. If tickets are stolen, please provide a police report and tickets will be duplicated at no charge. Please note that any duplicated ticket issued will supersede the original for seating in the venue. Those using original tickets when duplicates have been issued will be questioned and escorted to the exit.

When and where is Will Call open?

Football

The "Will Call" window opens at 12:00 pm for games starting at 6:00pm; any other game times the Will Call window will open 4 hours before game time and is located at either the North Ticket booths at McAndrew Stadium. Picture identification is required to pick up your tickets.
Men's Basketball - Women's Basketball

The "Will Call" window opens 2 hours before the start of the home event and is located at the outside ticket window of SIU Arena. Picture identification is required to pick up your tickets.
Softball

The "Will Call" window opens 1 hour before the start of the home event and is located at the Ticket Booth at Charlotte West Stadium. Picture identification is required to pick up your tickets.
Women's Volleyball

The "Will Call" window opens 1 hour before the start of the home event and is located at the Ticket Booth at Davies Gym. Picture identification is required to pick up your tickets.

How do I get an SIU Athletics account manager account?
If you are a season ticket holder you already have an account with us. If you have purchased tickets from us within the past two years, you will most likely have an account with us. If you have not you will need to sign up for one, which you can do in the box provided on the right side of the screen.

How do I login to My SIU Athletics account manager?
You will use your email address or ticket account number as the login and then your password.

What if I do not know my password?
You can click the "Forgot your Password" link and put in your email address. You will then receive an email containing your password.

What if it says my email doesn't match an account in the system?
That means your email is not in our system. If you get this error message please call our office at 877-725-8547 and we will give you your login information.

How do I change my password?
Once you login go to the Account Settings section and click on "Change Password." Enter your old password then you can change it to whatever you want.

How do I change my contact information?
Under the Account Settings section click on "Edit Profile." You can then edit all of your personal information such as address, phone, and email. It is very important for your information to be up to date in case the ticket office needs to contact you.

How do I renew my season tickets online?
Once you login to your SIU Athletics account manager, click on "View/Pay Open Invoices." Select the invoice and click "Continue." You will then have an opportunity to request changes to your seats by writing in the box provided. Once you have put in a request or indicated you want the same seats, click "Continue." On the next page you can pay the invoice in full or select a payment plan option. Enter your credit card information (make sure there are no spaces or dashes). After the payment is processed you will receive an email confirming your payment and any requests you've made. You must have an email address on your account or the payment will not process!

I want to give some or all of my tickets to a friend, but it's too close to the game to mail them, what can I do? (or If I want to reprint my ticket off at home)
You can forward your tickets via email to a friend (or yourself) and they can print them off themselves. To forward your tickets click the "Print your Tickets" link, then select the seats you want to send and click "Forward." You will then need to enter the email address of the person you're sending them to. An email with a PDF file attached will be sent and they just need to open it and print off their tickets. NOTE: This will void the barcode on your tickets, so only the tickets sent via email will scan at the door.